Massage Hero Onboarding Form

Welcome!

Thank you for taking the time to complete this onboarding form. The more details you share, the better we can design a website and booking system that truly reflects your business and meets your needs.

Please provide as much information as possible—even small details like your preferred colors, service descriptions, or booking preferences will help us create a polished, professional setup that saves you time and makes it easy for clients to connect with you.

If you’re unsure about any question, that’s okay—just answer what you can, and we’ll guide you through the rest.

Our goal is to make the process smooth, simple, and tailored to you.

General Business Information

First Name

Last Name

Business Phone *

Business Email *

What is your business name (exactly as you want it to appear)?

Address

Street Address

City

County

Country

Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, The Democratic Republic of the
Cook Islands
Costa Rica
Cote D"Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran, Islamic Republic Of
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea People's Democratic Republic
Republic of Korea
Kuwait
Kyrgyzstan
Land Islands
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macao
North Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Federated States of Micronesia
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Eswatini
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
UK
Ukraine
United Arab Emirates
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
No elements found. Consider changing the search query.
List is empty.

Postal code

Which of the following best describes your practice?

I have my own massage studio
I work from a therapy center or shared space
I am mobile only (travel to clients)
I offer both mobile services and have a physical location
I run a therapy centre (or spa) and employ multiple therapists
Other
No elements found. Consider changing the search query.
List is empty.

If you selected 'other' or have any additional information about where you work, please provide information here.

Website (if you have one)

Branding

Please Upload Your Logo If You're Able

Do you have preferred brand colors?

Do you have any photos, or should we use stock images?

If you're not able to upload your logo right now, or if you have photos or any other useful imagery that you wish to send us, we'll provide you with instructions on how to send them after you complete this form.

Do you have a business tagline or slogan?

Services & Pricing

Please list your services, session lengths (ie. 60 & 90 minutes) and prices.

Do you offer any add-ons (e.g., hot stone, aromatherapy)?

Availability & Booking Preferences

Which software, online calendar or method do you currently use to organise and keep track of your appointments?

What are your working days and hours?

How far in advance would you like clients to be able to book appointments? (e.g., 1 month, 3 months, 6 months)

How much advance notice do you need for clients to book an appointment? (e.g., 1 hour, 4 hours, 24 hours)

How much time do you need between appointments?

What is your cancellation/no-show policy?

How would you like clients to pay when booking?

No payment required at booking
Deposit required
Full payment required
Other (please specify)
No elements found. Consider changing the search query.
List is empty.

If you want to take deposits (or selected 'other') please provide info about how much they should pay (ie a percentage or fixed amount).

By default, your booking form will ask the client for their Name, Phone Number, Email, and an optional message. Is there any other information you would like to get from your clients when they book?

Do you offer a discount (or incentive) to first time clients?

For Your Booking Website

Which website template would you like to have?

1. Modern Theme
2. Natural Theme
3. Spa Theme
4. Sports Theme Dark
5. I have my own website
No elements found. Consider changing the search query.
List is empty.

For local search engine optimisation, what is your main town or City

This should be the main town or city where most of your clients come from — or where you want to appear first in Google.

Other Nearby Areas (Optional)

If you also get clients from nearby towns or villages, list them here (separated by commas).

What kind of tone would you like for your marketing materials?

Calm & Professional
Therapeutic & Reassuring
Friendly & Down-to-Earth
Holistic & Spiritual
Energetic & Uplifting
Luxury & Indulgent
No elements found. Consider changing the search query.
List is empty.

This helps us match your website and content to your unique style.

Do you have an About Me/About Us section written, or should we draft one?

Can you provide us with at least 3 testimonials. If you have a Google Business Profile with reviews we can also display your Google Business Reviews.

Do you want to sell gift cards?

I already sell gift cards
I don't sell gift cards but want to
I don't want to sell gift cards
No elements found. Consider changing the search query.
List is empty.

Do you want to sell memberships? With a membership your client will be charged automatically each month

I already sell memberships
I don't sell memberships but want to
I don't want to sell memberships
No elements found. Consider changing the search query.
List is empty.

Please list any social media links you want on the site

Facebook Page
Instagram
X
LinkedIn
YouTube
TikTok

What type of phone do you have?

iPhone

Android

Other